Refund Policy
Refund Policy for Jardie & Co
Effective Date: 08/03/2025
At Jardie & Co, we strive to ensure that our customers are completely satisfied with their purchases. If, for any reason, you are not satisfied with your order, we are here to help guide you through our refund and return process.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
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The item must be returned within 30 days of the delivery date.
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The item must be unused, undamaged, and in its original packaging, with all tags and labels intact.
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You must provide proof of purchase (order number, receipt, or email confirmation).
Please note that certain items, such as personalized or sale products, may not be eligible for a refund unless they are defective or damaged upon arrival.
2. Refund Process
If your return is eligible, we will process your refund within 7-10 business days of receiving the returned item. The refund will be issued to the original payment method. Please note that the time it takes for the refund to appear in your account may depend on your payment provider.
3. Non-Refundable Items
Some products are non-refundable, including:
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Gift cards
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Personalized or customized products
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Opened or used items, unless defective
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Sale or clearance items, unless damaged or defective
4. Return Instructions
To return an item, please follow these steps:
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Contact Us: Email our customer service team at jardieandcobusinessemail@gmail.com to initiate the return process. Please include your order number and the reason for the return.
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Return Authorization: Once we review your request, we will provide you with a Return Authorization and instructions on how to return the item.
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Shipping the Item: Carefully package the item and ship it back to the address provided in the Return Authorization. You are responsible for the cost of return shipping unless the item is defective or we made an error in your order.
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Inspection and Refund: Once we receive the returned item, we will inspect it to ensure it meets the refund criteria. If approved, your refund will be processed, and you will be notified.
5. Exchanges
We do not currently offer direct exchanges. If you wish to exchange an item, you must return the original item and place a new order for the item you want.
6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at jardieandcobusinessemail@gmail.com with a description of the damage or defect. We will provide you with a prepaid shipping label to return the item and issue a full refund or send a replacement, as per your preference.
7. Late or Missing Refunds
If you haven’t received a refund within the expected time frame, please check with your payment provider or bank. If the issue persists, please contact our customer service team at jardieandcobusinessemail@gmail.com for assistance.
8. Changes to This Policy
We reserve the right to update or modify this refund policy at any time. Any changes will be posted on this page with the updated effective date. Please review the policy periodically to stay informed.
9. Contact Information
If you have any questions or need assistance with your refund or return, please contact us at:
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We are committed to providing excellent customer service and want you to be completely satisfied with your purchase. If you have any questions or concerns, don’t hesitate to reach out to my team.